Terms and Conditions of Sale

1. Introduction
  • These Terms and Conditions govern the sale of hair extensions and related products by Strands of love pty ltd.
  • By placing an order, you agree to comply with these terms.
2. Ordering Process
  • All orders are processed online through our website.
  • A confirmation email will be sent once your order has been received.
  • We reserve the right to refuse or cancel any order at our discretion. If the payment has reach our account, refund will be issues in such a case.
3. Pricing and Payment
  • Prices are listed in different currencies and may change without notice.
  • Accepted payment methods include credit/debit cards, eft and PayPal.
  • Taxes and shipping costs will be applied during checkout.
4. Shipping and Delivery
  • We aim to process and ship orders within 5 business days. If we have a stock delay, we will contact you with the different option available.
  • Delivery times may vary based on location and shipping method chosen.
  • We are not responsible for delays caused by external factors (e.g., weather, carrier issues, customs etc).
  • We are not responsible for an incorrect delivery address, contact details provided or incorrect order placed. We will assist where possible to help with a fast and uninterrupted delivery.
  • We are not responsible for any order detained by customs as well as any custom fees. We will assist where possible if an order was detained or in any related matter.
5. Quality Assurance
  • We guarantee that our hair extensions are of high quality and meet industry standards.
  • Any discrepancies should be reported within 7 days of receiving the product.
6. Online display
  • Due to monitors and cell phone screens that vary, website photos may have colour variations
  • All our extensions are color by hand so each batch might be slightly different than the photos displayed online. The photos are only an indication of the colour you will be receiving and will be close to the online representation.
  • In case of any concerns, you are welcome to email us (info@strandsoflove.co.za) or send us a WhatsApp (+27836198975) for photos of the product of interest in stock.
7. Returns and Exchanges
  • We accept returns or exchanges within 14 days of delivery. Items must be unused, in original packaging, and with all tags attached.
  • To initiate a return, customers must contact our customer service team for instructions.
  • Return shipping costs will be the responsibility of the customer, except in cases of defective items.
8. Warranty
  • Our hair extensions come with a warranty against manufacturing defects for 3 months.
  • This warranty does not cover damage caused by misuse or improper care or using products not recommended by Strands of love.
  • When purchasing Strands of love products, you agree to follow all the aftercare instruction provided on our website.
9. Limitation of Liability
  • Strands of Love shall not be held liable for any indirect or consequential damages arising from the use of our products.
  • Strands of love take no responsibility for hair extension installations, maintenance, haircuts, advice or product recommendations provided by any person, salon or hair stylist.
  • Our maximum liability is limited to the amount paid for the products.
10. Governing Law
  • These terms are governed by the laws of South Africa.
  • Any disputes will be resolved in accordance with local laws.
11. Modification of Terms
  • We reserve the right to modify these Terms and Conditions at any time.
  • Customers will be notified of significant changes through our website.
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